Summary
Straight lines in your recorded ride are usually caused by the mobile system terminating the app in the background to save battery or by a temporary loss of internet connection during the activity.
Step-by-step instructions
To ensure your rides are tracked accurately, please check the following settings:
Allow background activity
Go to your phone's Settings.
Navigate to Apps and find Cyclers.
Ensure that the app is allowed to run in the background and is excluded from battery optimisation.
Check your internet connection
Ensure you have a stable data connection at the start and end of your ride.
If you lose connection during the ride, the app will synchronise with the server once you are back online, which may cause slight inconsistencies in the visual trajectory.
Frequently Asked Questions (FAQ)
Why does my phone close the app automatically?
Mobile operating systems often terminate apps running in the background to increase battery life. You must manually allow Cyclers to remain active in the settings.
Will I lose my ride data if the internet goes off during my trip?
No. GPS recording occurs independently of data. Your ride will automatically synchronise with your profile once the connection is restored.
Why are there inconsistencies between the map and my actual ride?
If the app was suspended or the connection was lost, the system may connect the last known GPS points with a straight line during synchronisation.
What to do if it didn't help
If your rides continue to show straight lines despite correct settings, please contact our support and provide your account's email address and the exact time of your rides.