Summary
The Cyclers app is available for purchase through the Google Play Store and the Apple App Store. To subscribe to Cyclers Plus, you must have a valid payment method set up directly in your respective app store account. Because all payments are handled entirely by Apple and Google, all billing, payment methods, and invoices are managed through your device's store settings.
Step-by-step instructions
1. How to add a payment method
Android (Google Play Store) To add a payment method to your Google Play account:
Go to play.google.com.
At the top right, click your profile icon.
Select Payments & subscriptions, then tap Payment methods.
Select Add a payment method.
Follow the steps on the screen to add the new method to your Google account.
iOS (Apple App Store) To add a payment method on your iPhone or iPad:
Open the Settings app.
Tap your name (Apple ID) at the very top.
Tap Media & Purchases, then tap View Account (you might be asked to sign in).
Tap Manage Payments.
Tap Add Payment Method.
2. How to view or download an invoice (receipt)
Because Cyclers Plus purchases are processed directly by Apple or Google, Cyclers cannot issue direct invoices. However, you can easily access your official tax receipts and invoices through your store account.
Android (Google Play Store) Google automatically sends a receipt to your email after a purchase. To find past invoices manually:
Go to pay.google.com and sign in with your Google account.
Select the Activity tab.
Click on your Cyclers transaction to view or download the VAT receipt.
iOS (Apple App Store) Apple automatically emails a receipt to your Apple ID email address. To view your invoice directly on your device:
Open the Settings app on your iPhone or iPad.
Tap your name, then tap Media & Purchases.
Tap View Account (you might be asked to sign in).
Tap Purchase History and select your Cyclers transaction to view the receipt.
Frequently Asked Questions (FAQ)
Can Cyclers issue a company invoice with my VAT ID directly?
No. Because all transactions run securely through Apple and Google's payment gateways, they are considered the merchant of record. Any requests for company invoices or VAT adjustments must be managed through your Apple ID or Google Play profile settings.
What should I do if my payment was declined or failed?
If you encounter issues during the payment process on an Android device, we recommend following the official guide from Google to resolve payment failures: Fix payment issues on your account. By logging in with your Google Play account through that link, you can view the specific reasons for the failure and follow the recommended steps to complete your purchase. For iOS users, please ensure your payment details are up to date in your Apple ID settings or contact Apple Support directly.