Forgot my password

I forgot my password. What should I do?

Summary

If you have forgotten the password for your account registered via email, you can reset it yourself directly in the app; if you sign in via Apple, Google, or Facebook, you must perform the reset through that specific provider.

Step-by-step instructions

These instructions apply to users who registered with the Cyclers app using an email address and password. If you use Apple, Google, or Facebook, Cyclers does not manage your password, and it must be reset in that account's settings (e.g., Google settings).

1. Open the app and select Sign in.

2. Select Sign in with email.

3. Enter your email address and click Sign in.

4. On the password entry screen, click Trouble signing in?

5. Enter your email address again and click Send.

6. Instructions for setting a new password will be sent to your email.

Frequently Asked Questions (FAQ)

• I didn't receive the password reset email.

Check your spam or junk folder. Also, ensure that you entered the exact email address you used for registration.

• I don't see the "Trouble signing in" button.

This option appears only after entering your email address during the email sign-in step.

•  I sign in via Google/Apple/Facebook, but I want to change my password in Cyclers.

Cyclers does not store passwords for these methods. You must change your password directly with the provider (e.g., in your Apple ID account).

What to do if it didn't help

If the password recovery email still doesn't arrive or you are unable to complete the sign-in, please contact our support and provide your account's email address.