Summary
Incorrect values in statistics, leaderboards, or game points are most often caused by inaccurate GPS tracking, which can be prevented by correctly configuring your phone and app settings.
Step-by-step instructions
1. Use navigation instead of just tracking: When using active navigation to a destination, there is a statistically lower probability of recording errors compared to using tracking without a planned route.
2. Close other demanding apps: Before your ride, close other navigation or tracking apps so the phone's system does not suspend the Cyclers app in favour of other background processes.
3. Place your phone in a handlebar mount: For stable GPS signal reception, keep your phone in a handlebar mount rather than in a jersey pocket, where signal interference and delayed recording of movement changes can occur.
4. Optimise system settings to prevent app suspension: Visit dontkillmyapp.com and follow the instructions for your specific phone model to prevent the system from terminating Cyclers in the background.
Frequently Asked Questions (FAQ)
- Does the operating system matter?
Yes, iOS generally terminates background apps much less aggressively than Android.
- Will a phone mount help with GPS accuracy?
Yes, placement on the handlebars ensures a clear view of the sky, which is crucial for GPS accuracy; additionally, you can immediately see if the app is still actively recording.
What to do if it didn't help
We would be very grateful for feedback on whether the advice above helped you. If the recorded values still do not seem right, please send us your account email address and the time of your ride, and we will manually correct the values.
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