Summary
If the application leads you through impassable areas or unsuitable terrain, you can report the error directly from the route details, by long-pressing a location on the map, or by contacting us through the app.
Step-by-step instructions
Although we are constantly working to improve the planner, there may be situations where the suggested route passes through a fenced area or a path unsuitable for bicycles. These problems usually stem from inaccurate map data.
Option 1: Directly in the app (Android)
1. In the Planner section, open Route details.
2. Tap on Report issue.
Option 2: Through the profile (Android & iOS)
1. Go to the My profile section.
2. Select Contact us.
3. Select the topic Issue with Navigation, Routing or Map.
Option 3: Reporting a specific closure (Android & iOS)
1. On the Map, long-press your finger on the specific segment where the problem is.
2. Select Report and then Warning.
Frequently Asked Questions (FAQ)
Should I also report differences in surface?
Yes, if the displayed surface, slope, or traffic density differs from reality, your feedback is very valuable.