Summary
If your Cyclers Plus subscription has not been activated after payment, please contact us directly through the app. To resolve the issue quickly, we will need your payment receipt from the App Store or Google Play Store.
Step-by-step instructions
iOS
1. Go to My profile (Můj profil).
2. Tap on Contact us.
3. Let us know that your Plus subscription has not been activated.
4. Attach your payment receipt from the App Store.
Android
1. Go to My profile.
2. Tap on Contact us.
3. Let us know that your Plus subscription has not been activated.
4. Attach your payment receipt from the Google Play Store.
- Note: We primarily need the order ID starting with the letters GPA.
Frequently Asked Questions (FAQ)
- When will my Plus subscription be activated?
We will activate your subscription as soon as possible after receiving your request and valid proof of purchase.
- Where can I find my order ID (GPA)?
You can find the GPA order ID in the confirmation email you received from Google Play Store or in your Google Pay account history.
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